If your scheduled loan repayment date falls on a Bank Holiday or the weekend we will take the payment on the next working day. 

If you have a Kroo Current Account

We take repayments from the Kroo current account if the full repayment amount is available and you need to therefore ensure there are sufficient funds in the current account to cover the full repayment amount. 

We will retry the repayment attempt one working day after the scheduled date.

If you have any concerns please contact us in the Kroo app via in-app chat or email us at credit-operations@kroo.com.

If you do not have a Kroo Current Account

Your repayment could have failed for a number of reasons, the most common are:

• There wasn't enough money in your nominated account to make your repayment
• You've cancelled your Direct Debit from your sending bank
• You changed your Direct Debit or loan repayment details within the last three working days

If you have any concerns please email us at credit-operations@kroo.com.