Why haven’t you taken my loan repayment on the scheduled repayment date?

Team Kroo
Team Kroo
  • Updated

If your scheduled loan repayment date falls on a Bank Holiday or the weekend we will take the payment on the next working day. 

We also take a repayment from the Kroo current account if the full repayment amount is available and you need to therefore ensure there are sufficient funds in the current account to cover the full repayment amount. We will retry the repayment attempt one working day after the scheduled date.

If you have any concerns please contact us in the Kroo app via in-app chat or email us at credit-operations@kroo.com.

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