Can I change my loan repayment date? 

When completing the application, you can adjust your repayment date to one that suits you.

If your circumstances change during the loan term and you need to change your repayment date, you can request a change by contacting us in the Kroo app via in- app chat or by emailing credit-operations@kroo.com.

Please note that interest accrues daily on your Kroo loan. If you move your repayment date to later than currently scheduled, you may pay more interest.

Can I make an extra payment to repay my loan quicker?

You can make an extra loan payment at any time.

• Open the Kroo app and head to the ‘Account’ tab.
• Tap the ‘Manage your personal loan’ section.
• Tap ‘Make a payment’ and follow the instructions.

You can choose to either reduce the number of monthly instalments, which will reduce your loan term, or you can reduce the amount you pay each month. You can read about these options and pick the one that is right for you in the Kroo app.

If you need some extra support you can contact us in the Kroo app via in-app chat or email us at credit-operations@kroo.com.

Can I repay my loan early?

Yes, you can and there are no penalties. You can cancel your loan by repaying it in full at any time, but note you’ll need to repay the outstanding balance borrowed and any accrued interest.

To find out the total amount owed and repay your loan in full:

• Open the Kroo app and head to the ‘Account’ tab.
• Tap the ‘Manage your personal loan’ section

The loan outstanding balance including accrued interest is at the top of the screen. Note the amount quoted is valid only for that day due to daily interest accruals:

• Tap ‘Make a payment’ and follow the instructions

Alternatively you can make an extra payment to your loan from an external bank account by using the loan payment account details and setting up as a payee. The loan account details are available in the Kroo app, on the ‘Make a payment' screen.

What happens after I repay my loan?

Once the loan is fully repaid the loan account will be closed 5 working days later and we will report your Kroo loan as settled to the credit bureau shortly thereafter. Your Kroo current account or other accounts with the bank, will remain active even after the loan is settled. You can continue using your existing current account and access your funds normally.

If you're looking to close your Kroo current account as well, be sure to settle any outstanding payments, cancel any direct debits, and arrange the transfer of any credit balance to another bank account. You can request to close your current account via in-app chat and we aim to complete the closure within 3 working days. You can access your statements and support via the Kroo app even after your account is closed, but you cannot reopen the account.