I've missed my loan repayment. What do I do?

Team Kroo
Team Kroo

Don't worry. You’ll receive in-app notifications and emails regarding missed payments, explaining how the payment can be made.

If you're experiencing financial difficulties or have any questions about your repayment plan, it's a good idea to get in touch with us as soon as possible – please chat with us directly in the Kroo app or drop us an email at credit-operations@kroo.com. The sooner we know about your situation, the quicker we can help.

Alternatively, if you would like independent debt advice – several free services are available (one is www.stepchange.org).

Will missing a payment impact my credit file?

If the missed payment is addressed quickly, it may not need to be reported to the credit bureau. If the missed payment is not resolved, then it will be noted on your credit file, which may affect the availability and cost of future borrowing for you.

Is there a late repayment fee?

No, but you’ll continue to accrue interest on the outstanding balance. If you’re late for a payment, you’re essentially paying interest on the portion of the principal that you would have repaid in that instalment for slightly longer, so the interest to pay may be appropriately higher.

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