Please let us know and we'll help where possible. Please chat with us directly in the Kroo app via in-app chat or email us at credit-operations@kroo.com. The sooner we know about your situation, the quicker we can help.

If you would like independent debt advice, there are several free services available and you can find further details here.

Do you offer a payment freeze or payment holidays?

If you are experiencing temporary difficulties in repaying your loan, our support options may include a payment freeze, affordable payment plans, or breathing space holds. We can help you assess your financial position and offer you any of these options depending on your personal situation.

If you are having difficulty with your loan payments, please contact us in the Kroo app via in-app chat or email us at credit-operations@kroo.com so we can help you.