If you notice incorrect merchant information (such as name, logo or location) in a card transaction, you can report it directly through the Kroo app. Just follow these steps:

• Tap on the transaction that needs correction.
• Under ‘Get help’ section find the ‘Issue with this transaction?’ option.
• Select 'Report incorrect merchant details'.
• Choose the issue(s) you're reporting (incorrect, name, location, and/or logo) that applies to the transaction. You can choose one or all of them. 
• Tap 'Submit', or if you have more details to share, select 'Add correct information'. 

Once submitted, your feedback will be reviewed and used to help improve future transaction accuracy.

Adding correct information (Optional)

If you choose ‘Add correct information’, you'll be asked to provide more details, depending on the issue. Tip: You don’t need to have all the details — just provide as much as you can.

Incorrect merchant name. 

• Enter the correct merchant name.

Incorrect logo.

Provide one or more of the following (if available):

• Merchant’s website.
• Merchant’s Facebook page.
• Merchant’s Twitter/X handle.

Incorrect location.

• Enter the correct address of the merchant where the purchase was made.
• If the transaction was online, simply select ‘Purchase made online.'