Haven't received your referral reward yet? Don’t worry, there are a few common reasons why a payout might be delayed. Take a look at the common reasons below to make sure everything has been completed correctly by you and your friend.
Your friend may not have completed all the steps yet.
CURRENT £25 PROMOTION
They need to:
- Use your link to submit their email.
- Download the app using the same email.
- Open a Kroo account.
- Make a qualifying bank transfer of at least £1000 within 30 days from successful account opening.
- Maintain £1000+ balance on their Kroo account for at least 5 consecutive working days.
£5 PROMOTION (available until 1st Sept 2026)
They need to:
- Use your link to submit their email.
- Download the app using the same email.
- Open a Kroo account.
- Make a qualifying card payment within 30 days from successful account opening.
The account balance did not reach the required threshold eligible for reward.
You can check your Current Account balance on the homepage of the Kroo app.
Any balances held in Kroo Pots are included in the £1000 threshold. Balances held in an ISA Kroo Bank account do not count towards the £1000 balance threshold.
Your friend could have signed up with a different email address.
Your friend must use the same email address they submitted through your referral link when they download and register in the Kroo app. If they use a different email, the referral will not be tracked.
You have already referred 10 friends.
If you reach a limit of 10 successful referrals, you can still share Kroo with friends, but you won't receive further rewards.