I’ve been referred to Kroo, but my application is still being processed

Team Kroo
Team Kroo
  • Updated

Most applications are processed automatically within minutes. However, if we need to run extra checks, it can take up to 7 working days. There is no need to contact customer support; we will contact you if there are any issues and you will be notified the moment the account is open.

After your account is open, you can start spending right away: you don’t have to wait for the physical card to arrive to complete the qualifying purchase. You can instantly add your new virtual card to your digital wallet (Apple Pay or Google Pay) and start spending immediately.

If you prefer to wait for the physical card, it will arrive via 1st-class post, typically within 3 – 5 business days of the account being opened.

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