If you notice a money transfer that you didn’t instruct or authorise, please contact us as soon as possible by following the steps below:
- Go to the 'Home' tab in your Kroo app and find the unrecognised transaction in question.
- Tap on the transaction, then tap the 'Issue with this transaction' prompt in the 'Get Help' section.
- Select the ‘I didn’t make this transaction, it might be fraudulent’ option – you’ll be prompted to raise a chat with our Support team directly.
Once you provide more details on the problem with the transaction, a Support Team member will review the information you provided and be in touch with you on the same chat as soon as possible.