My phone is lost or damaged.

Team Kroo
Team Kroo
  • Updated

If your phone is lost, please contact the Customer Support team as soon as you can. Don’t forget to tell us if you’ve added your Kroo card to Apple or Google Pay on the lost device.

If your phone is damaged and the Kroo app doesn’t appear to be working, please keep in mind that you can always install it on another device. Remember that you can be logged into one device at a time.

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