The Kroo app is available for mobile devices only. We also don't support beta versions of Android or iOS.
| Supported versions of the app: | |
| Android | iOS |
|
Version 6 and above From 1 Oct 2024, Version 7 and above. |
Version 13.0 and above. From 1 Oct 2024, Version 14.0 and above. |
Why do we only support a certain number of versions?
We take into consideration multiple things when determining app support:
- The tools we use to build the app only support a certain number of versions of the app. Over time, we need to upgrade these tools to ensure that the app stays secure.
- When Google and Apple stop supporting OS version themselves. After they stop support, there’s no guarantee they will fix any security issues found on that version, which can leave that device not secure.
What happens when your OS version is no longer supported?
When this happens, the Kroo app will no longer function. You won't be able to log-in or manage your account, and please note that we don't currently support telephone banking (meaning our customer support teams won't be able to help you with the day to day management of your account over the phone).
Once this happens, you'll have three options:
- Upgrade the OS version you are using, if you're able to.
- Change the device you’re using to access the Kroo app.
- Close your Kroo account.
When we remove support for a version.
On the 1st October each year (or soon after), we'll raise our minimum supported version of Android and iOS by 1.
If our records show that you’ve been using versions below the new minimum threshold, we’ll inform you at least two months in advance and ask you to take actions. You’ll also see a message in the app approximately two months before we remove support.
If you don't upgrade, the app will stop working on your device shortly after 1st October.
How you can check if you can upgrade?
For iOS devices, you can follow the instructions here. The list of devices which support iOS 14 are:
- iPhone 6S & 6S Plus
- iPhone SE (1st generation)
- iPhone 7 & 7 Plus
- iPhone 8 & 8 Plus
- iPhone X
- iPhone XS & XS Max
- iPhone XR
- iPhone 11
- iPhone 11 Pro & 11 Pro Max
- iPhone SE (2nd generation)
- iPhone 12 & 12 Mini
- iPhone 12 Pro & 12 Pro Max
- iPod Touch (7th generation)
- iPad Air 2
- iPad Air (3rd generation)
- iPad Air (4th generation)
- iPad (5th generation)
- iPad (6th generation)
- iPad (7th generation)
- iPad (8th generation)
- iPad Mini 4
- iPad Mini (5th generation)
- iPad Pro (all models)
For Android devices, you can follow these instructions, or search for instructions on the website of your phone manufacturer.