If you have set up any Direct Debits, standing orders or scheduled payments, you can expect to receive the following in-app notifications:

• Before your payment is due – you’ll be notified the day before the payment is due (usually at 9 am).

• After a successful payment – tapping the notification will take you to the Kroo app to view the payment.

• If a payment has failed – tapping the notification will take you to the Kroo app to view the payment and the reason why it failed.

• If your payment failed due to insufficient funds and is eligible for an automatic retry.
• If your payment failed and was automatically retried – we’ll let you know the outcome of the scheduled payment retry (if it was successful or failed).

We also send emails for anything important, so it’s a good idea to check your email inbox for any critical updates.

If you’ve missed an in-app notification or dismissed it by accident, don’t worry – you can access the key updates you’ve received directly in your Kroo app: just tap the bell icon on the top right of the ‘Home’ screen. There, you’ll also be able to see a list of key email updates – tapping on the 'Tap to view your email inbox' option under the notification will take you directly to your email app on your device.