Direct Debits & scheduled payments.

Scheduled payments.

Team Kroo
Team Kroo
  • Updated

What is a scheduled payment?

Scheduled payments (also known as standing orders), allow you to make one-off, multiple or regular payments on a specific date in the future.


How to set up a scheduled payment.

Follow the steps below:

  • Tap the ‘Send ↗’ option from the 'Home' page.

  • Select payee.

  • Enter the desired amount for the scheduled payment.

  • Tap the ‘When’ option and enter the date for the first payment.

  • Select the frequency of the payment.

  • If multiple payments are selected, choose the required end date (until cancelled, until a specific date or number of payments).

  • Tap 'Confirm schedule'.

You’ll receive an in-app notification to remind you about the upcoming payment a day before it's due.


How can I manage my scheduled payments?

From the 'Home' page, tap on 'Scheduled' and then 'See all' to:

  • View upcoming payments.

  • Cancel payments.

  • View payment history and information.

 
If your scheduled payment fails due to insufficient funds on or after 16th of July 2025, we will retry it once, usually after 12PM on the same day.

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