Cancelling a Direct Debit.

You can cancel a Direct Debit in the Kroo app:

• Go to the 'Scheduled' tab on the home screen to view and manage all active Direct Debits.
• Select the Direct Debit from the list and select the option to cancel.

Please make sure to cancel the Direct Debit both with the merchant and in the Kroo app at least 5 working days before the payment due date to ensure the cancellation is processed in time. If it’s not cancelled in time, the payment may still be taken. 

Keep in mind that cancelling a Direct Debit only stops future payments - it doesn’t cancel any contract or outstanding balance you may have with the merchant. If you need to reinstate the Direct Debit later, you can usually do so directly with the merchant.

Cancelling or amending a standing order.

You can cancel or amend a standing order at any time before the day it will leave your account:

• Head to the Kroo app and open the ‘Home’ screen.
• Tap the ‘Scheduled’ tab under your balance and choose the transaction to amend.
• Tap ‘Edit’ in the top right corner of the screen and select ‘Edit scheduled payment’ or ‘Cancel payment’.