We're sorry you feel you need to raise a complaint. Please get in touch with us and we'll look into your request as soon as possible.

You can make a complaint by:

• Messaging us in-app (open your Kroo app, tap ‘Account’ and navigate to the ‘Help & Support’ section);
• Emailing us at complaints@kroo.com;
• Sending a letter by post, addressed to Kroo Ltd, 20 Farringdon Street, Farringdon Street, London EC4A 4AB.