The security of your account lies at the centre of what we do and we try to ensure that your account is protected according to the best industry standards.

However, how you treat your debit card and account security details matters and it is your responsibility to keep them safe and secure. That’s why we kindly suggest keeping the following advice in mind:

• Never write the PIN on your Kroo debit card or anything else that you keep with it.

• Make sure to sign your Kroo debit card – it’s an additional security measure and comes in handy when the merchant asks to check your signature.

• Whenever you enter your PIN, make sure you take all possible precautions to prevent your card details from being compromised, such as shielding your keypad and changing your PIN as soon as you realise it might have been compromised, etc.

• Keep your Kroo card PIN unique to your Kroo account and ensure it’s not too easy to guess.

• If you suspect that someone knows your PIN, freeze your Kroo card and make sure to change the PIN at your earliest convenience. You can do that by visiting the nearest ATM supporting the PIN change option.

• If your card is lost, stolen or for any reason likely to be misused, or if your card is still in your possession but you are aware that there are transactions which have occurred without your authority, you must freeze your card through the app. If you can’t access the Kroo app, please reach out to Customer Support as soon as possible.

• Don’t share the full long card number or any security details printed on the back of your physical card for purposes other than making a transaction. We’ll never ask you for the full card number or your CVC or CVV code (the three security digits on the back of the card).