You can change your PIN directly in the Kroo app! Just follow these steps:
- Open your Kroo app and tap the 'Home' tab.
- Tap on the card icon on the top right-hand side.
- Tap 'Reset your PIN.'
- Authenticate the reset using biometrics or your password.
- Select and confirm your new PIN.
- Go to an ATM and select the balance inquiry function. You can use Visa’s ATM locator to find the nearest machine that supports PIN change functionality.
Important: Ensure you visit an ATM after resetting your PIN in the Kroo app. If you don't complete this step, your PIN change will be rejected.