Once you've confirmed the transaction in-app, we'll send this confirmation to the merchant.

There may be a few reasons why the transaction doesn't complete or is unsuccessful, such as:

• Insufficient funds in your account.

• Details are being entered incorrectly.

• The Internet connection disconnected.

• There was an error on the merchant's website.

You can check the payment hasn't gone through and reattempt the purchase. If the issue persists, please contact our Customer Support team.