I’m getting a “Account does not exist” message while creating a new payee – what do I do?

Team Kroo
Team Kroo
  • Updated

This means that the details you’ve provided don’t match any available accounts at the payee’s bank and you won’t be able to proceed with this payment.


As we care about the safety of your money and we want to do all we can to ensure your money reaches the desired account, we strongly advise to confirm the details with the payee, check for any possible typos and reattempt your payment again.

If you’re certain that the details you’ve entered are correct and you’re still receiving the above message, please contact our Customer Support via the in-app chat or at help@kroo.com so we can investigate this further.

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