If you would like to raise a complaint regarding an issue with Confirmation of Payee, you can make a complaint by:

• Messaging us in-app (open your Kroo app, tap ‘Profile’ and navigate to the ‘Help & Support’ section);
• Emailing us at complaints@kroo.com;
• Sending a letter by post, addressed to Kroo Bank Ltd, 3 More London Riverside, London, SE1 2RE, UK.
• For other ways to contact us, take a look at Contacting Customer Support.
• Calling us on 08008021323 (or +441270448008 if you’re calling outside of the UK). Calls are recorded for monitoring and training purposes.

For more information on Kroo’s complaints process please click here.