What happens when I opt out of the CoP service?

When you opt out of the CoP service:

• You will still be able to use CoP when sending payments to others.
• Your account details will not be checked by other entities attempting to make a payment to your account.
• An ‘Opt Out’ reason code will be returned to the CoP requester if a CoP request is made to your account, resulting in a generic 'we have been unable to verify' CoP response.

Can I opt back into the CoP service if I change my mind?

Yes, opting out of the CoP service is not irreversible. If you decide to opt back in, please contact our customer service team. They will provide you with the necessary steps to re-enable the service.

Will I still be able to submit a CoP request if I opt out?

Yes, you will still be able to submit a CoP request. However, the response to a CoP request made to your account will indicate that the account has opted out, with a generic 'we have been unable to verify' message.

How will opting out affect my incoming payments?

When you opt out, entities making payments to your account will not be able to verify your account details through the CoP service. This may affect their ability to confirm your account information before sending payments.

What should I consider before opting out?

Before opting out, consider the security benefits of the CoP service in verifying account details and preventing fraudulent payments. If you have any concerns or need more information, please reach out to our customer service team.

How do I opt out of Confirmation of Payee?

If you would like to proceed with opting out of Confirmation of Payee, please fill in this form. Once the form has been submitted, we will be in touch with the next steps within 30 days.