Please allow the ATM provider 7 days to review any errors and issue refunds.
If the funds have not been reversed by the ATM provider after the 8th day, please contact our Customer Support team by following the steps below:
- Go to the 'Home' tab in your Kroo app and find the transaction in question.
- Tap on the transaction, then tap the 'Issue with this transaction' prompt in the 'Get Help' section.
- Select the ‘I recognise this transaction, but I have an issue with it’ reason for your request and follow the on-screen instructions.
An automated chat will gather additional information relevant to your case to help us assist you more efficiently. Please answer all questions and provide necessary evidence in order to expedite the process.
Once we receive all the information we need, a customer support specialist will contact you within 2 business days.