In-App Chat.

The easiest way to get in touch is via the in-app chat (open your Kroo app, tap ‘Account’ and select the ‘Chat with Support’ option under ‘Help & Support’).

Our team is available Monday to Sunday 7am - 10pm.

Telephone.

You can get in touch with our customer service team by calling 08008021323 (or +441270448008 if you’re calling outside of the UK).

Our team is available Monday to Friday, from 9 am to 5:30 pm.

Please note that during Bank Holidays our team is available from 9 am to 12 pm.

What if I’m a vulnerable customer and need to speak to someone on the telephone over the weekend?

Our normal opening hours for telephony service are 9 am - 5:30 pm, Monday to Friday. 

At Kroo we understand that vulnerabilities present a number of challenges for our customers. If you require further support, please get in touch via in-app chat and our team will get back to you as soon as possible.

Where required, we may offer a callback service on weekends. Please note that this service will depend on individual circumstances and staff availability.

Email.

You can email us at help@kroo.com.

Post.

If you need to contact us by post, our address is: Kroo Bank Ltd, 20 Farringdon Street, London, EC4A 4AB.