Contacting Customer Support.

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In-App Chat.

The easiest way to get in touch is via the in-app chat (open your Kroo app, tap ‘Account’ and select the ‘Chat with Support’ option under ‘Help & Support’).

Our team is available Monday to Sunday 7am - 10pm.


You can get in touch with our customer service team by calling 08008021323 (or +441270448008 if you’re calling outside of the UK).

Our team is available Monday to Friday, from 9am to 5:30pm.

What if I’m a vulnerable customer and need to speak to someone on the telephone over the weekend?

Our normal opening hours for telephony service are 9am - 5:30pm Monday to Friday.

At Kroo we understand that vulnerabilities present a number of challenges for our customers. If you require further support, please get in touch via in-app chat and our team will be get back to you as soon as possible.

Where required, we may offer a callback service on weekends. Please note that this service will depend on individual circumstances and staff availability.


You can also email us at

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