Submit a request

Please choose the relevant contact form below

Your email address

Subject(optional)

Give a title to our conversation.

Your first name

Please enter your first name as shown on your Kroo account.

Your last name

Please enter your last name as shown on your Kroo account.

Your date of birth

Please select your date of birth.

Your address

Please enter your full address registered to your Kroo account. i.e. 10 Downing Street, SW1A 2AA, London, UK

Your Kroo account number

You can find your number in the Kroo app under "Account" tab > "Account details"

Would you like us to arrange for your existing account to be closed and the balance transferred?

Selecting 'YES' means we'll perform a full account switch and we'll move across all your Direct Debits, Standing Orders, third party payees, credit funds, and CLOSE your old bank account. Selecting 'NO' will leave your old bank account open and your balance won't be moved - we'll only move your Direct Debits, Standing Orders, and third party payees (you'll need to contact any creditors yourself to update your banking details).

Your direct debit originators and payees making recurring credit transfers into your account will need to be informed about your account switch. Please select the relevant option given below, but note that informing them yourself is usually much faster.(optional)

Please let us know what you would like switched to Kroo Bank.

This is a multiple choice field and you can choose to switch all, some or none of the following options.

Please provide the contact details of any people that make regular incoming credit transfers to your account.(optional)

Please use this section to provide us with the contact details of any people that make recurring incoming credit transfers (such as your salary) to your account that you would like us to inform of the switch of your account to Kroo Bank. Please use the following template: NAME, ADDRESS, CONTACT NAME, PAYMENT REFERENCE (IF ANY), PAYMENT DATE/FREQUENCY (i.e. John Doe, 149 Piccadilly W1J 7NT London, John Doe, payment on every last Friday of the month).

If you have selected an option to move SOME of your Direct Debits, Standing Orders, recurring incoming payments or creditor driven Direct Debits, please provide details of which ones you want switched.(optional)

Please use the following template: NAME, ADDRESS, CONTACT NAME, PAYMENT REFERENCE (IF ANY), PAYMENT DATE/FREQUENCY (i.e. John Doe, 149 Piccadilly W1J 7NT London, John Doe, payment on every last Friday of the month). Please leave this field blank if you want to move ALL of the above or NONE of the above.

I authorise Kroo Bank to arrange with my existing account provider to switch my current account, direct debits, standing orders and recurring incoming credit transfers to Kroo and NOT to contact my scheduled payment originators as I will do this myself.(optional)

If you select this option, new account details will be in the "Account" tab of the Kroo app. We'll also send you a list of your direct debits, standing orders and any information on recurring credits when received from your existing current account provider.

I authorise Kroo Bank to make required arrangements with my existing account provider to switch my current account, direct debits, standing orders and recurring incoming credit transfers to Kroo, INCLUDING contacting my scheduled payment originators.(optional)

If you select this option, Kroo Bank will perform the entire account switch for you, including notifying your direct debit originators and payers of recurring credit transfers with the details of your new account and a copy of this Mandate.

I confirm I would like my old bank or building society to provide me with a copy of all of the above details.(optional)

I instruct and authorise Kroo Bank to contact me or my existing current account provider for any missing information required to complete this switch.(optional)

I understand that the Account Switch Date may be delayed due to factors outside of Kroo Bank's control.(optional)

The Account Switch delay may happen if your existing account provider doesn't provide information within 5 working days, if there are any outstanding obligations on your existing account (i.e. overdrawn balance), we have to contact you due to missing information. If there is any delay or reason why we cannot meet your Switch Date, we will be in touch. Note that the Switch Date could also be delayed depending on when we receive your instructions from you.

I accept that on the Account Switch Date my old bank will stop accepting Direct Debits and recurring incoming transfers, cancel Standing Orders, and in case of a full switch my balance will be transferred to Kroo and my old account will be closed.(optional)

Please tick this box to confirm so that we can perform the Account Switch.

I instruct my account provider to carry out my request and provide Kroo Bank with the information required to switch my account. I instruct Kroo Bank to carry out my instructions and supply my account provider with details required to complete the switch.(optional)

By ticking this box you confirm that all the details provided above are correct and that you give Kroo Bank permission to process your Account Switch request.

Name of account provider

Please enter the name of your current provider that you want to switch from, i.e. Lloyd's Bank.

Sort code of previous account provider

Please enter the sort code of your current provider that you want to switch from, i.e. 774926.

Account number you want to switch from

Please enter the account number of your current account that you want to switch from. Your account number is 8 digits long and may be displayed on the front of your card at the bottom or on the back of it (or in a digital app of your bank), depending on the provider you use.

Your name as shown on the old account

Please enter your name as shown on your current account details that you want to switch from.

Desired account switch date

Please select the date when you would like to switch your account. This is the date you want Kroo Bank to start making and receiving your payments. This date must be at least 30 Working Days after we receive this Mandate from you.

Description of your request:

Give us as many details about your request as you can and add relevant attachments below. Once you submit your request, we'll get back to you via email as soon as possible.

Attachments(optional)

Add file or drop files here

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