You can add money instantly from the Kroo app:
Open your Kroo app and tap ‘+’ next to your balance.
Tap ‘Add money now’ under the ‘Instant bank transfer’ prompt.
Choose your bank and enter the desired amount.
The Kroo app will automatically take you to the bank's app. Tap ‘Continue’ to approve the payment or ‘Cancel’ if you’ve changed your mind.
You’ve just added money to your Kroo account!
We use the Faster Payments network so payments usually arrive instantly (sometimes this can take up to 2 hours).
How else can I add money to my current account?
Alternatively, you can use your Kroo account details (sort code and account number) to make a transfer from another bank account.
Why do I see a message saying my Kroo account details can’t be checked?
You may see a message stating your Kroo account details can’t be checked when transferring money, this is because of a service called Confirmation of Payee (CoP).
CoP will make it easier to check account and reference details when you transfer money or set up a standing order - this helps ensure payments aren’t sent to the wrong account by mistake.
When will Kroo offer Confirmation of Payee?
We’re working hard to implement this shortly - we'll keep you updated and let you know as soon as this is available.
Please feel free to speak to us via in-app chat or send us an email at email@example.com if you have any further questions.