You can add money instantly from the Kroo app:

• Open your Kroo app and tap ‘+’ next to your balance.

• Tap ‘Add money now’ under the ‘Instant bank transfer’ prompt.

• Choose your bank and enter the desired amount.

• The Kroo app will automatically take you to the bank's app. Tap ‘Continue’ to approve the payment or ‘Cancel’ if you’ve changed your mind.

• You’ve just added money to your Kroo account!

We use the Faster Payments network so payments usually arrive instantly (sometimes this can take up to 2 hours).

How else can I add money to my current account?

Alternatively, you can use your Kroo account details (sort code and account number) to make a transfer from another bank account.

Why do I see a message saying my Kroo account details can’t be checked?

You may see a message stating your Kroo account details can’t be checked when transferring money, this is because of a service called Confirmation of Payee (CoP).

CoP will make it easier to check account and reference details when you transfer money or set up a standing order - this helps ensure payments aren’t sent to the wrong account by mistake.

When will Kroo offer Confirmation of Payee?

We’re working hard to implement this shortly - we'll keep you updated and let you know as soon as this is available.

Please feel free to speak to us via in-app chat or send us an email at help@kroo.com if you have any further questions.