How can I add money to my prepaid e-money account?

  • Updated

Simply use your Kroo account details (sort code and account number) to make a transfer from another bank account.

Alternatively, you can add money instantly from the Kroo app:

  • Open your Kroo app and tap ‘+’ next to your balance.

  • Tap ‘Add money now’ under the ‘Instant bank transfer’ prompt.

  • Choose your bank and enter the desired amount.

  • The Kroo app will automatically take you to the bank's app. Tap ‘Continue’ to approve the payment or ‘Cancel’ if you’ve changed your mind.

  • You’ve just added money to your Kroo account!

We use the Faster Payments network so payments usually arrive instantly (sometimes this can take up to 2 hours).

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