Why has my outbound payment been returned?

Customer Support at Kroo
Customer Support at Kroo
  • Updated

Every time you make a payment via the Kroo app, you’ll see the confirmation screen below.

OB_P_success_screen_mockup.png

However, if your transaction was settled you may still receive a notification stating that your payment was returned to your Kroo account. This usually happens within 3-4 days after you made the transaction and can be due to a number of different reasons. For example, if the receiving bank identified an issue with the transaction, the payee wants to return the payment or their details were incorrect.

OB_P_return_mockup.png

You can find more information about why the payment was returned by tapping on the returned transaction in the app, but if you have any questions – please contact our Customer Support via the ‘Help & Support’ section of the ‘Account’ tab.

Was this article helpful?