Cards

How to order a new card?

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Written by The real Kat
Updated over a week ago

How do I track my card order?

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Written by The real Kat
Updated over a week ago

I've never received my Kroo card

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Written by The real Kat
Updated over a week ago

My card is not working

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Written by The real Kat
Updated over a week ago

Can I order a Kroo card from another country?

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Written by The real Kat
Updated over a week ago

Does Kroo charge for replacement cards?

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Written by The real Kat
Updated over a week ago

What happens when my Kroo debit card expires?

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Written by The real Kat
Updated over a week ago

How to activate my card?

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Written by The real Kat
Updated over a week ago

How to freeze my card in-app?

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Written by The real Kat
Updated over a week ago

What if my card is lost, stolen or compromised?

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Written by The real Kat
Updated over a week ago

Can I find my card details in the app?

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Written by The real Kat
Updated over a week ago

What is a virtual card?

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Written by The real Kat
Updated over a week ago

Can I have more than one Kroo debit card?

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Written by The real Kat
Updated over a week ago

Where are Kroo debit cards accepted?

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Written by The real Kat
Updated over a week ago

How do I add my Kroo debit card to Google or Apple Pay wallets?

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Written by The real Kat
Updated over a week ago

Can I make Magstripe payments with my Kroo debit card?

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Written by The real Kat
Updated over a week ago

Should I sign the back of my Kroo debit card?

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Written by The real Kat
Updated over a week ago

Can I turn off contactless on my card?

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Written by The real Kat
Updated over a week ago

What’s 3DS and does Kroo support it?

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Written by The real Kat
Updated over a week ago

Unrecognised transaction request

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Written by The real Kat
Updated over a week ago

How to accept or reject a payment?

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Written by The real Kat
Updated over a week ago

What happens if I confirm a transaction, but it doesn't go through?

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Written by The real Kat
Updated over a week ago

Can you opt out of using 3DS?

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Written by The real Kat
Updated over a week ago

How do I view my PIN?

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Written by The real Kat
Updated over a week ago

How do I unblock my card?

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Written by The real Kat
Updated over a week ago

How do I change my PIN?

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Written by The real Kat
Updated over a week ago

Can I be sent a PIN reminder?

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Written by The real Kat
Updated over a week ago

My card declined, but I’ve still been charged

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Written by The real Kat
Updated over a week ago

Can I use my Kroo card to make payments or withdrawals in Russia?

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Written by The real Kat
Updated over a week ago

I didn’t receive a refund promised by the merchant

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Written by The real Kat
Updated over a week ago

I'm expecting a refund and I've had my Kroo debit card replaced. Will I still receive it?

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Written by The real Kat
Updated over a week ago

My refund was less than expected, what do I do?

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Written by The real Kat
Updated over a week ago

What are Apple and Google Pay and how do they work?

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Written by The real Kat
Updated over a week ago

How do I add my Kroo debit card to Apple and Google Pay?

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Written by The real Kat
Updated over a week ago

My phone was lost or stolen, can I freeze my Kroo card in Apple or Google Pay?

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Written by The real Kat
Updated over a week ago

How do I set my tokenised Kroo card as a default card on Apple or Google Pay?

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Written by The real Kat
Updated over a week ago

My Apple or Google Pay doesn’t seem to work

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Written by The real Kat
Updated over a week ago

How do I stop receiving duplicate Apple or Google Pay notifications on my phone?

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Written by The real Kat
Updated over a week ago

Why is my physical card number different to the one in my Apple or Google Pay wallet?

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Written by The real Kat
Updated over a week ago

Can I add the same Kroo card to multiple devices?

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Written by The real Kat
Updated over a week ago

What are the transaction limits for Apple and Google Pay?

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Written by The real Kat
Updated over a week ago

How do I remove my Kroo debit card from Apple or Google Pay?

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Written by The real Kat
Updated over a week ago

Do you plan to offer more mobile payment solutions in the future?

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Written by The real Kat
Updated over a week ago

What is a payment or transaction dispute?

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Written by The real Kat
Updated over a week ago

What is a chargeback?

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Written by The real Kat
Updated over a week ago

How to raise a dispute?

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Written by The real Kat
Updated over a week ago

I don’t recognise a transaction

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Written by The real Kat
Updated over a week ago

What can I do before disputing a transaction?

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Written by The real Kat
Updated over a week ago

How long does a dispute take to conclude?

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Written by The real Kat
Updated over a week ago

I was charged multiple times for the same transaction, what do I do?

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Written by The real Kat
Updated over a week ago

I have been charged by an ATM but have not received the cash

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Written by The real Kat
Updated over a week ago

I have paid for services or goods and not received them

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Written by The real Kat
Updated over a week ago

The goods I’ve received are defective or different from the ones I’ve paid for

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Written by The real Kat
Updated over a week ago

I’d like to stop a subscription

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Written by The real Kat
Updated over a week ago

I’ve been overcharged

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Written by The real Kat
Updated over a week ago