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Cards.

Cards.

Using your card, transactions and mobile wallet payments.

S R M
33 articles in this collection
Written by Shahi, Robert, and Mads
Card basics.

How can I activate my card?

R
Written by Robert
Updated over a week ago

How can I freeze my card in-app?

R
Written by Robert
Updated over a week ago

How can I order a new card?

R
Written by Robert
Updated over a week ago

My card isn't working.

R
Written by Robert
Updated over a week ago

What can I do to ensure my card and security details are safe?

M
Written by Mads
Updated over a week ago

Should I sign the back of my card?

M
Written by Mads
Updated over a week ago

What if my card is lost, stolen or compromised?

M
Written by Mads
Updated over a week ago
Using your card for online transactions.

What’s 3D Secure?

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Written by Robert
Updated over a week ago

Why didn't my online purchase complete?

R
Written by Robert
Updated over a week ago
PIN services.

How can I view my PIN?

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Written by Shahi
Updated over a week ago

How can I change my PIN?

M
Written by Mads
Updated over a week ago

How can I unblock my PIN?

M
Written by Mads
Updated over a week ago
Pending transactions.

How long will my card transaction remain pending for?

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Written by Robert
Updated over a week ago

I’ve been charged for a declined transaction, why?

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Written by Robert
Updated over a week ago
Refunds.

Why haven’t I received my refund?

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Written by Robert
Updated over a week ago

Can a refund be made to a cancelled or replaced card?

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Written by Robert
Updated over a week ago
Mobile wallet payments.

How can I add my card to Apple and Google Pay?

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Written by Mads
Updated over a week ago

Can I add my card to more than one device?

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Written by Mads
Updated over a week ago

What are the transaction limits for Apple and Google Pay?

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Written by Mads
Updated over a week ago

How can I remove my card from Apple or Google Pay?

M
Written by Mads
Updated over a week ago
Card transactions.

What are delayed or offline transactions?

M
Written by Mads
Updated over a week ago

How does Pay at Pump work?

M
Written by Mads
Updated over a week ago

How do holding deposit refunds work?

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Written by Mads
Updated over a week ago

How do flight ticket transactions work?

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Written by Mads
Updated over a week ago

What is a gambling credit and when will I receive it?

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Written by Mads
Updated over a week ago

How do I use my card with Transport for London (TfL)?

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Written by Mads
Updated over a week ago

I don’t recognise a transaction, what should I do?

M
Written by Mads
Updated over a week ago
ATM transactions.

Using your card at an ATM.

M
Written by Mads
Updated over a week ago

Can I withdraw cash from the Post Office?

M
Written by Mads
Updated over a week ago
Cash & cheques.

Can I deposit cash or cheques into my Kroo account?

M
Written by Mads
Updated over a week ago
Disputes.

How can I dispute a transaction?

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Written by Mads
Updated over a week ago

I’ve been charged by an ATM but didn't receive the cash, what should I do?

M
Written by Mads
Updated over a week ago

I’ve not received goods or services I’ve paid for, what should I do?

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Written by Shahi
Updated over a week ago