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Cards.
Cards.
Using your card, transactions and mobile wallet payments.
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33 articles in this collection
Written by
Shahi,
Robert,
and
Mads
Card basics.
How can I activate my card?
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Written by
Robert
Updated over a week ago
How can I freeze my card in-app?
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Written by
Robert
Updated over a week ago
How can I order a new card?
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Written by
Robert
Updated over a week ago
My card isn't working.
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Written by
Robert
Updated over a week ago
What can I do to ensure my card and security details are safe?
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Written by
Mads
Updated over a week ago
Should I sign the back of my card?
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Written by
Mads
Updated over a week ago
What if my card is lost, stolen or compromised?
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Written by
Mads
Updated over a week ago
Using your card for online transactions.
What’s 3D Secure?
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Written by
Robert
Updated over a week ago
Why didn't my online purchase complete?
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Written by
Robert
Updated over a week ago
PIN services.
How can I view my PIN?
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Written by
Shahi
Updated over a week ago
How can I change my PIN?
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Written by
Mads
Updated over a week ago
How can I unblock my PIN?
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Written by
Mads
Updated over a week ago
Pending transactions.
How long will my card transaction remain pending for?
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Written by
Robert
Updated over a week ago
I’ve been charged for a declined transaction, why?
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Written by
Robert
Updated over a week ago
Refunds.
Why haven’t I received my refund?
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Written by
Robert
Updated over a week ago
Can a refund be made to a cancelled or replaced card?
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Written by
Robert
Updated over a week ago
Mobile wallet payments.
How can I add my card to Apple and Google Pay?
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Written by
Mads
Updated over a week ago
Can I add my card to more than one device?
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Written by
Mads
Updated over a week ago
What are the transaction limits for Apple and Google Pay?
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Written by
Mads
Updated over a week ago
How can I remove my card from Apple or Google Pay?
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Written by
Mads
Updated over a week ago
Card transactions.
What are delayed or offline transactions?
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Written by
Mads
Updated over a week ago
How does Pay at Pump work?
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Written by
Mads
Updated over a week ago
How do holding deposit refunds work?
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Written by
Mads
Updated over a week ago
How do flight ticket transactions work?
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Written by
Mads
Updated over a week ago
What is a gambling credit and when will I receive it?
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Written by
Mads
Updated over a week ago
How do I use my card with Transport for London (TfL)?
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Written by
Mads
Updated over a week ago
I don’t recognise a transaction, what should I do?
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Written by
Mads
Updated over a week ago
ATM transactions.
Using your card at an ATM.
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Written by
Mads
Updated over a week ago
Can I withdraw cash from the Post Office?
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Written by
Mads
Updated over a week ago
Cash & cheques.
Can I deposit cash or cheques into my Kroo account?
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Written by
Mads
Updated over a week ago
Disputes.
How can I dispute a transaction?
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Written by
Mads
Updated over a week ago
I’ve been charged by an ATM but didn't receive the cash, what should I do?
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Written by
Mads
Updated over a week ago
I’ve not received goods or services I’ve paid for, what should I do?
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Written by
Shahi
Updated over a week ago