Prepaid e-money account

About the prepaid e-money account and preparing it for closure

K T

19 articles in this collection
Written by Kit and The real Kat

Account basics

What is a prepaid Kroo account?

Written by The real Kat
Updated over a week ago

How to top up my card?

Written by The real Kat
Updated over a week ago

Prepaid account limits

Kroo's prepaid account's payment and card limits

Written by Kit
Updated over a week ago

Why was I unable to open a Kroo current account?

Written by The real Kat
Updated over a week ago

Moving to personal current account

Why are you closing the prepaid e-money account?

Written by The real Kat
Updated over a week ago

What's the difference between my existing account and the new personal current account?

The benefits of moving to the personal current account

Written by The real Kat
Updated over a week ago

Can I keep my prepaid account?

I don't want to switch to a personal current account - what are my options?

Written by The real Kat
Updated over a week ago

Where can I find my e-money debit account transactions history?

Written by The real Kat
Updated over a week ago

When will my prepaid account close?

Written by The real Kat
Updated over a week ago

What if I still have money left in my prepaid account?

Written by The real Kat
Updated over a week ago

I have a recurring payment set up, what do I do?

Written by The real Kat
Updated over a week ago

What information will I need to provide when applying for the new Kroo current account?

Written by The real Kat
Updated over a week ago

What happens if someone sends money to my old prepaid account?

Written by The real Kat
Updated over a week ago

What happens to my refunds and chargebacks that are in progress now?

Written by The real Kat
Updated over a week ago

If I switch to a current account, will my account details change?

Written by The real Kat
Updated over a week ago

What do I do with my prepaid e-money debit card? Do I need to order a new card?

Written by The real Kat
Updated over a week ago

I have a Kroo prepaid e-money Account and I was approved for the new current account – do I need to worry about transferring my details to my new account?

Written by The real Kat
Updated over a week ago

Can I delete my information if I’m not accepted for the current account and my prepaid account is closed?

Written by The real Kat
Updated over a week ago

Will any of the app features change?

Written by The real Kat
Updated over a week ago