Prepaid e-money account

About the prepaid e-money account and preparing it for closure

K T
19 articles in this collection
Written by Kit and The real Kat
Moving to personal current account

Why are you closing the prepaid e-money account?

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Written by The real Kat
Updated over a week ago

What's the difference between my existing account and the new personal current account?

The benefits of moving to the personal current account
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Written by The real Kat
Updated over a week ago

Can I keep my prepaid account?

I don't want to switch to a personal current account - what are my options?
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Written by The real Kat
Updated over a week ago

Where can I find my e-money debit account transactions history?

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Written by The real Kat
Updated over a week ago

When will my prepaid account close?

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Written by The real Kat
Updated over a week ago

What if I still have money left in my prepaid account?

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Written by The real Kat
Updated over a week ago

I have a recurring payment set up, what do I do?

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Written by The real Kat
Updated over a week ago

What information will I need to provide when applying for the new Kroo current account?

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Written by The real Kat
Updated over a week ago

What happens if someone sends money to my old prepaid account?

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Written by The real Kat
Updated over a week ago

What happens to my refunds and chargebacks that are in progress now?

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Written by The real Kat
Updated over a week ago

If I switch to a current account, will my account details change?

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Written by The real Kat
Updated over a week ago

What do I do with my prepaid e-money debit card? Do I need to order a new card?

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Written by The real Kat
Updated over a week ago

I have a Kroo prepaid e-money Account and I was approved for the new current account – do I need to worry about transferring my details to my new account?

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Written by The real Kat
Updated over a week ago

Can I delete my information if I’m not accepted for the current account and my prepaid account is closed?

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Written by The real Kat
Updated over a week ago

Will any of the app features change?

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Written by The real Kat
Updated over a week ago