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Using my account.

Using my account.

Managing your account, app support and feedback.

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15 articles in this collection
Written by Shahi, Axel, Kit and 1 other
Account management.

How can I update my details?

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Written by Shahi
Updated over a week ago

Where’s my sort code and account number?

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Written by Shahi
Updated over a week ago

Do you provide bank statements?

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Written by Shahi
Updated over a week ago

Why does my statement differ from my in-app transactions?

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Written by Shahi
Updated over a week ago

Is Kroo part of the 7-day Current Account Switching Service?

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Written by Shahi
Updated over a week ago

How do I close my account?

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Written by Shahi
Updated over a week ago
Kroo app support.

I've forgotten my password.

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Written by Shahi
Updated over a week ago

My phone is lost or damaged.

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Written by Shahi
Updated over a week ago

What are One Time Passwords and how do they work?

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Written by Shahi
Updated over a week ago

I’m visually impaired, can I still access the Kroo app?

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Written by Mads
Updated over a week ago
Restricted account information.

Restricted accounts.

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Written by Axel
Updated over a week ago

Why would Kroo restrict an account?

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Written by Axel
Updated over a week ago

What happens when my account is restricted?

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Written by Axel
Updated over a week ago

What can I do to remove the restrictions?

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Written by Axel
Updated over a week ago
Feedback.

How can I provide feedback?

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Written by Kit
Updated over a week ago