Are there any fees?
We don’t charge you for using ATMs in the UK. Just bear in mind that many ATM providers may charge a separate fee for using their ATM.
Overseas ATM withdrawals are free for up to £200 every month. Kroo charges a 3% fee on any withdrawals above £200.
Which ATMs can I use my card at?
You can use any ATM that accepts Visa (personal current account) or Mastercard (prepaid e-money account) debit cards.
My card has been swallowed by an ATM, what should I do?
Please contact our Customer Support team either through in-app chat or email us at firstname.lastname@example.org and we'll be able to help.
We'd also advise you to freeze your card in-app where possible.
Why is my ATM withdrawal showing as 'pending'?
The ‘pending’ status of a transaction means that it’s still being processed. This is completely normal and will usually take 2-7 days to complete and settle.