Are there any fees?

We don’t charge you for using ATMs in the UK. Just bear in mind that many ATM providers may charge a separate fee for using their ATM.

Overseas ATM withdrawals are free for up to £200 every month. Kroo charges a 3% fee on any withdrawals above £200.


Which ATMs can I use my card at?

You can use any ATM that accepts Visa (personal current account) or Mastercard (prepaid e-money account) debit cards.

Feel free to use the Visa ATM locator or Mastercard ATM locator to find your nearest ATM.


My card has been swallowed by an ATM, what should I do?

Please contact our Customer Support team either through in-app chat or email us at help@kroo.com and we'll be able to help.

We'd also advise you to freeze your card in-app where possible.


Why is my ATM withdrawal showing as 'pending'?

The ‘pending’ status of a transaction means that it’s still being processed. This is completely normal and will usually take 2-7 days to complete and settle.


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