Personal current account.
If you've entered your PIN incorrectly too many times, you can easily reset it in your Kroo app:
Open your Kroo app and tap the 'Home' tab.
Tap on the card icon on the top right-hand side.
Tap 'Reset your PIN.'
Authenticate resetting your PIN with biometrics or password:
Select and confirm your new PIN.
Go to an ATM and select a balance inquiry function. You can use Visa’s ATM locator to find the nearest machine that supports the PIN change functionality.
Important: ensure you’ve visited the ATM after resetting your PIN in the Kroo app – without completing this step, your PIN change will be rejected.
Prepaid e-money account.
To unblock your PIN, please contact our Customer Support team.