The credit score information shown in the Kroo app is provided by TransUnion.

Please note that you’ll see the range your credit score falls into and not the exact credit score figure.


What types of checks do you conduct?

We run a soft credit check when you use the credit score feature and view your credit score in-app. These checks don’t affect your credit score.

We use TransUnion, which is one of the largest credit reference agencies in the UK. They hold information about your credit history and share this with specific partners. You can read more about the information they hold by visiting the TransUnion Privacy Centre.

To contact them directly, visit the contact us section of the TransUnion website.

Sharing data with TransUnion

To get accurate credit score information, we share the following information with TransUnion:

  • Name

  • Address

  • Date of birth

  • Email

  • Telephone number.

We respect your right to privacy. From time to time, we may receive personal information about you from third-party sources (including credit reference agencies), but only where we’ve checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

You can review our Customer Privacy Notice to learn more about our use of your personal information.


How often is my credit score updated?

The information will be updated monthly - please visit the credit score monitoring screen (just tap the meter icon in the top right corner of the ‘Home’ tab).

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