The limits for the prepaid e-money account can be found in the app:

  • Open your Kroo app.

  • Tap the ‘Profile’ tab at the bottom.

  • Tap ‘Account limits’.

You'll also find the full list of limits below.


Adding money to your prepaid e-money account (inbound payments).

  • Daily limit: £2000 (or a maximum of 15 transactions per day).

  • Monthly limit: 90 transactions.

  • Yearly limit: 1,095 transactions.

Your account can only accept GBP transfers from UK bank accounts.


Sending money from your prepaid e-money account (outbound payments).

You can send a total of £1,000 per day (or a maximum of 5 transactions per day).

Here is a table outlining our limits for sending money from your account in more detail:

Limit Type

Daily

Weekly

Monthly

Annually

Individual transaction limit

£1K

£1K

£1K

£1K

Cumulative value limit

£1K

£5K

£10K

£30K

Cumulative frequency limit

5

15

30

300

Card and payment limits.

Sending money from your prepaid e-money account.

  • Paying friends in-app (Kroo to Kroo): £650 daily.

  • Bank transfer: £1000 daily.


Sending money from your prepaid e-money account to another Kroo account

Limit Type

Daily

Monthly

Annually

Cumulative value limit

£650

£5,000

£30,000

Cumulative frequency limit

100 Transfers

250 Transfers

1,095 Transfers


Using your prepaid Mastercard® debit card.

  • ATM withdrawals: £250 daily (maximum of 5 withdrawals per day).

  • Spending limit: £3750 daily.

  • Contactless limit: £45 limit per transaction (you will be required to use your chip & PIN after spending £250).


Spending overseas with your prepaid e-money account.

  • Foreign ATM withdrawals: £250 daily (with no fees and no monthly limit).

  • Card transactions: spend in over 140 currencies with no fees.

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