There’s a variety of limits available for the prepaid e-money accounts and you can view them directly in the app by doing the following:

  • Open your Kroo app.

  • Tap the ‘Profile’ tab at the bottom.

  • Tap ‘Account limits’.

You’ll find the full list of available limits below.


Adding money to your prepaid account (inbound payments)

  • Daily limit: £2000 (or a maximum of 15 transactions per day).

  • Monthly limit: 90 transactions

  • Yearly limit: 1,095 transactions

Your account can only accept GBP transfers, from UK bank accounts.


Sending money from your prepaid account (outbound payments)

You can send a total of £1,000 per day (or a maximum of 5 transactions per day).

Here is a table outlining our limits for sending money from your Kroo account in more detail:

Limit type

Daily

Weekly

Monthly

Annually

Individual transaction limit

£1K

£1K

£1K

£1K

Cumulative value limit

£1K

£5K

£10K

£30K

Cumulative frequency limit

5

15

30

300

Card and payment limits

Adding money to your prepaid account

  • Inbound Bank Transfer: 15 transactions daily within a total amount of £2000

Sending money from your prepaid account

  • Paying friends in-app (Kroo to Kroo): £650 daily

  • Bank transfer: £1000 daily


Sending money from your Kroo prepaid account to another Kroo prepaid account

Limit type

Daily

Monthly

Annually

Cumulative value limit

£650

£5,000

£30,000

Cumulative frequency limit

100 Transfers

250 Transfers

1,095 Transfers


Using your prepaid Mastercard® debit card

  • ATM withdrawals: £250 daily (maximum of 5 withdrawals per day)

  • Spending limit: £3750 daily

  • Contactless limit: £45 limit per transaction (you will be required to use your chip & pin after spending £250)


Spending overseas with your prepaid account

  • Foreign ATM withdrawals: £250 daily (with no fees and no monthly limit)

  • Card transactions: spend in over 140 currencies with no fees.

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