All financial service providers are legally required to restrict or close accounts to protect customers and themselves. At Kroo, accounts may also face restrictions for the following reasons:

  • Our tech or our team has spotted something unusual

  • We need further clarification on certain account activity

  • As required by Law Enforcement

  • Another financial service provider disputes a payment into a Kroo account

  • There is a serious breach of Kroo Terms and Conditions

  • We need more information or documentation from you

  • We're reviewing information from a third party

  • We need to do it to keep your account and money safe

We understand that having your account restricted can be incredibly inconvenient, but unfortunately, we can’t always tell you why this action has been taken.

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