What is an Authorised Push Payment scam?

Authorised Push Payments (APPs) can be described as when someone misleads you to believe a payment is for a genuine reason. It later turns out that the payment you sent was to a scammer or fraudster. These scammers often pretend to be your bank, a trusted company or friend.

We understand that these scams can have a significant and distressing impact on our customers and that’s why we’ve put together the FAQs and blog, so you know how to spot them.

What to do if I’m unsure about a payment I'm about to send or have sent?

Kroo supports the campaign advice from the Take Five initiative and hopes to sign up to the charter soon.

We recommend the following:

Stop: Taking a moment to stop and think before parting with your money or information could keep you safe. Scammers will often try to pressure you to make a payment.

Challenge: Is the offer too good to be true? Chances are, it probably is. Scammers will often offer items very cheap on social media. Check the price of the item at a trusted merchant. Check the reviews of the seller online.

Received an unexpected email or phone call?

It’s ok to question, refuse or ignore any requests you weren't expecting. Even if you were expecting this contact, always double check the email or number. Only criminals will try to rush or panic you.

Protect: Get in touch with Kroo immediately if you think you’ve fallen for a scam. You can do this via in app chat or email help@kroo.com.

Remember scammers will always try to move the money quickly. The sooner you get in touch, the better your chances are to recover your funds.

Always report it to Action Fraud police at https://www.actionfraud.police.uk

What to do if I think I have been a victim of fraud or a scam?

Get in touch with Kroo immediately if you think you’ve fallen for a scam. You can do this via in app chat or email help@kroo.com

We’ll attempt to respond to you with a decision within 15 working days.

If we’re unable to provide a resolution within 15 working days, we will get back to you within 35 working days with a full response.

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