Sometimes we may ask you to re-submit your identity documents or to retake your video (this is often caused by an unclear video recording).
You'll receive an in-app notification asking you to re-submit your documents or retake your video. To do this:
Open the Kroo app
Tap on the 'Account' tab
Here you'll be asked to re-submit your identity documents and/or video
Follow the on-screen instructions to complete your application
We'll be in touch once we've reviewed it
If your application is successful, you'll receive an in-app notification confirming your Kroo card is on it's way.